Frequently Asked Question

Start with downloading the app and signing up. Locate a Qick near you and scan the Qr-code to unlock. Wear a helmet and obey traffic laws at all times.

You can ride as long as you have battery left in the Qickscooter.

The price can be seen when you tap on a Qick-scooter on the app.

You are allowed to ride within the red lines on the map and for as long as you want. ride your Qick on bike lanes or on the street. Always wear a helmet and obey traffic laws.

 

Park it where you are not blocking doors, gates, sidewalks or cars. a nice example is to park it near bike stands.

Make sure that you have parked the Qick-scooter according to our rules then just tap “end ride” on the app.

Only one person at a time is allowed on a Qick. Don’t risk hurting yourselves by being two on one scooter.

Fill out the form on the website support page. Send us an email Support@Qickscooters.com or fill out the form on the Qick-app.

We would appreciate if you could send us an email with details around the occurrence time, Location and a description of the person.

Yes. You need to be at least 18 years old to ride a Qick

Yes, the weight limit is 100kg.

Because Qick-scooters are classified as bicycles in Sweden they are not covered by the traffic insurance (trafikförsäkring). This means that you are not insured by us as a company though your own insurance company should cover you for any costs that may occur in case of an accident. Check with your insurance company to be 100% sure.

Between 5 to 8 business days

You can only end your ride within the non colored area. If you are trying to end your ride inside of the red area you will be charged a penalty fee. Please respect the rules and end your ride within the white area of the map.